The Library

Welcome to the Library, where you'll find a selection of industry resources including eBooks, Whitepapers, Webinars, Survey Reports, Research Reports and more.

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WEBINARS

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Better Learning with Video - Insights from Century 21

Webinar | Thursday, April 2nd | 2pm ET / 11am PT | Presented by: Kaltura

Join David Birnbaum, Vice President, Learning of Century 21 University and Vitaly Shter, Director Product Marketing, Kaltura to see current trends and best practices in online video for enterprise learning and training and to see how video can cut costs and improve learning results. Register today!

Finding Efficiencies Through Better IT Management

Webinar | Wednesday May 6, 2015 | 2pm ET / 11am PT | Sponsored by: Dell

This FierceGovernmentIT webinar will explore the initiatives across government focused on finding efficiency through systems management, data center optimization and device management. Register Now!

Customer Care 2.0: Is your self-care working hard enough?

Webinar | Now Available On Demand | Presented by: WDS

Did you know that almost 30% of customers using online self-care tools are unable to get the support they need? Or that up to 20% of call volume in today's contact centers is actually "fall-back" traffic following a failed self-care interaction? Digital self-care channels have become a staple in the modern customer care mix. But are they working hard enough? Register to watch now!